Certification & Legal

Service Quality Indexing Certification (SQIC)

The Service Quality Indexing (SQI) content is protected under copyright law. This protection includes, but is not limited to, the textual, graphical, and structural elements of the SQI web application. Unauthorized reproduction, distribution, or modification of this content is prohibited without prior written consent from the copyright holder.

The Service Quality Indexing (SQI) application is designed to provide a comprehensive evaluation of service quality through nine globally recognized dimensions. These dimensions offer a detailed assessment to help organizations identify strengths and areas for their service improvement. Below is a brief description of each dimension.These dimensions collectively provide a holistic view of service quality, enabling organizations to systematically enhance their service delivery and customer satisfaction.

relaibilty

Relaiabilty

Measures the ability to perform the promised service dependably and accurately. It assesses consistency and accuracy in service delivery.

Assurance

Responsiveness

Evaluates the willingness and readiness of employees to help customers and provide prompt service. It focuses on timely assistance and problem resolution.

relaibilty

Assurance

Assesses the knowledge and courtesy of employees and their ability to inspire trust and confidence. It includes the competence and professionalism of service staff.

Empathy

Empathy

Measures the provision of caring and individualized attention to customers. It evaluates how well the service provider understands and addresses customer needs.

Tangibles

Tangibles

Evaluates the physical facilities, equipment, and appearance of personnel. It includes the cleanliness, design, and functionality of the service environment.

Systemization of Service Delivery

Systemization of Service Delivery

Assesses the efficiency and organization of service processes. It examines the consistency and reliability of systems in place to deliver services.

Communication

Communication

Measures the effectiveness of communication between the service provider and customers. It includes clarity, accuracy, and timeliness of information provided.

Access

Access

Evaluates the ease with which customers can reach and use the services. It includes factors such as location, operating hours, and availability of support.

Security

Security

Assesses the degree to which the service provider ensures the safety and security of customers and their information. It includes measures to protect against fraud, data breaches, and physical harm.

image1
Preview
image1
Preview

All right reserved. Copyright © 2024 by CSQE

Developed by The ICT Hub