At CSQE, we take pride in pioneering a revolutionary approach to service quality enhancement specifically tailored for the dynamic landscape of Bangladeshi industries. Our commitment to excellence is reflected in our proprietary Service Quality Indexing (SQI) framework, meticulously crafted after analyzing and filtering through global standards
Our mission is to empower organizations for unparalleled excellence through tailored solutions, fostering innovation, and sustainable growth. As a global leader in transformative consultancy, our vision is to shape a future where organizations exceed goals through continuous improvement and resilience. Guided by values of excellence, integrity, innovation, collaboration, client-centricity, and continuous improvement, we uphold ethical standards, encourage creative thinking, prioritize client needs, and commit to ongoing learning, driving positive change and lasting success for our clients and industries.
Our journey is steered by a team of visionary leaders who embody the essence of excellence and innovation. Get to know the minds behind our success, the individuals who tirelessly drive us toward new horizons.
FOUNDER & CEO
"The visionary leadership of Prof. Dr. Mohammed Tareque Aziz has shaped the trajectory of Center for Service Quality Enhancement (CSQE). With a distinguished career spanning academia and corporate leadership, Dr. Aziz brings a wealth of experience and expertise to the forefront of service quality index certification and management consultation services in Bangladesh.";
Our Trusted Advisors for Unmatched Service Quality- 'Your Success, Our Expertise '.
Advisor, Corporate Segment
Center for Service Quality Enhancement (CSQE)
Advisor, Banking & Financial Institutions
Center for Service Quality Enhancement (CSQE)
Introducing the Talented Individuals Driving Our Vision Forward.
Research Assistant, Operations
Email: operations@csqebd.org
In 2012, Professor Dr. Mohammed Tareque Aziz embarked on a visionary quest to revolutionize the realm of service quality. Driven by a passion for excellence and an unwavering commitment to improving customer experiences, he laid the foundation for what would soon become a pioneering entity in the business landscape – CSQE (Service Quality Enhancement).
During these foundational years, Professor Dr. Mohammed Tareque Aziz dedicated himself to the pursuit of Service Quality Enhancement (SQE). Recognizing the critical role service quality plays in shaping customer satisfaction and loyalty, he undertook extensive research, collaborated with industry experts, and conducted numerous experiments to refine his ideas.
The first six years were marked by tireless effort, countless experiments, and a relentless commitment to perfecting the concept of Service Quality Enhancement. Dr. Aziz&aposs vision began to crystallize as he developed innovative frameworks, methodologies, and tools aimed at elevating service quality standards across various industries.
In 2018, after years of dedicated research and development, Dr. Aziz achieved a significant milestone for CSQE – the copyright for the Service Quality Index (SQI) in Bangladesh. This groundbreaking intellectual property represented the culmination of Dr. Aziz&aposs tireless efforts to create a measurable and standardized metric for evaluating and enhancing service quality.
The SQI copyright not only validated the uniqueness and effectiveness of CSQE&aposs approach but also positioned the company as a leader in the burgeoning field of service quality enhancement. Armed with this intellectual property, CSQE was ready to take its innovative solutions to the market and make a lasting impact on businesses and customer experiences alike.
With the SQI copyright as a solid foundation, CSQE rapidly gained traction in the market. The company partnered with diverse industries, ranging from hospitality and healthcare to finance and technology, offering tailored solutions to enhance service quality and customer satisfaction.
Throughout this period, CSQE continued to evolve, adapting its methodologies to the changing landscape of customer expectations and technological advancements. The company&aposs commitment to excellence, coupled with its innovative solutions, solidified its position as a trusted partner for organizations seeking to elevate their service quality standards.
