The Service Quality Indexing web application is a tool designed to measure and analyze the quality of services provided by organizations. It helps in identifying strengths and areas for improvement through a comprehensive evaluation based on nine key dimensions.
The application is designed for use by service managers, quality assurance teams, and business analysts across various industries who are keen to enhance their service quality.
You can access the application by visiting our website and logging in with your registered credentials. If you are a new user, you can sign up for an account through the registration page.
Features and Functionality
The nine dimensions include Reliability, Responsiveness, Assurance, Empathy, Tangibles, Accessibility, Communication, Competence, and Consistency. Each dimension provides a specific aspect of service quality that contributes to the overall index.
The SQI is calculated based on the scores from the nine dimensions, each weighted according to its importance. Detailed algorithms and methodologies used in the calculation are available in the application’s user manual.
Data and Reporting
The application offers a variety of reports, including overall SQI scores, dimension-specific analysis, trend reports over time, and comparative reports across different service units or periods.
Yes, all reports can be exported in PDF, Excel, and CSV formats for further analysis and presentation.
Technical Support
If you forget your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password.
For technical support, please contact our support team via email at service@csqebd.org or call our helpline at +88-0177 8678081. Support is available Saturday to Thursday, 9 AM to 8 PM (BD time).
Security and Privacy
We use advanced encryption protocols and secure servers to ensure that your data is protected. Our application complies with industry standards and regulations for data security and privacy.
Yes, the application allows administrators to set permissions and access levels for different users within the organization, ensuring that only authorized personnel can access sensitive data.
We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we handle and protect your data.
